What Sits Where: The Broker Side, the Payment Side and Yours (the Philippines)

For an account holder the practical answer to what is a broker is a storage map: which records Exness keeps, which ones belong to whoever moved the money, and which exist nowhere except on the holder's own device.

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100+ instruments · Founded 2008

For an account holder the useful description of a broker is not a profile but a storage map. Three sides hold different things: the broker side carries the account record — number, type, balance, open positions, the closed-trade log; the party that executed a transfer carries the record of that transfer; and the holder's own device carries whatever was never sent anywhere. Nearly every practical question — what can be obtained again, what has to be requested elsewhere, what is simply gone — is answered by naming which of the three a given item sits on.

Three sides, three different records

The account itself sits on the broker side: the account number, the type attached to it, the balance figure, open positions and the log of everything already closed.
The money that produced that balance was moved by a separate party, and the record of the movement sits with that party rather than with the broker.
Documents submitted at signup travel as copies; the originals stay with the holder and were never part of the account record.
Statements and trade reports are generated from the broker-side log on request, so losing a file loses nothing; a note or a screenshot kept outside the account exists in one copy only.
A password is reset rather than retrieved, and the closed-trade log cannot be edited from the holder's side — that asymmetry is what the word broker means in daily use.

Where each record lives

Record	Side that keeps it	Can it be obtained again?
Account number and account type	Broker side	Yes, it is displayed in the account area
Balance figure	Broker side	Yes, it is recomputed from the log
Open and closed positions	Broker side	Yes, as a statement or a trade report
The transfer that funded the account	The party that executed it	From that party's own record, not from the account
Identity documents from signup	Copies on the broker side, originals with the holder	The originals never left the holder
Password, private notes, screenshots	Holder side only	No, a password is reset and a note is simply gone

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What the broker side actually keeps

An account is a record, not a place. On the broker side there is an account number, a type written against it, a balance figure, the list of positions currently open and a log of every position already closed. All of it is read back through the account area or through the platform, and all of it is reproducible: a statement is not a fragile document that can be lost, it is a report generated from the same log each time it is asked for.

That is also why the type of an account is an administrative fact rather than a physical one — it is an attribute of the record, described on the account types page, and it travels with the record wherever the record is read.

Why the money side is a second, separate record

A balance is a broker-side figure. The movement that produced it was carried out by a different party, and the evidence of that movement — that it left, when it left, under which reference — sits in that party's own record. The broker side shows the request and the amount credited against the account; it does not contain the other party's internal steps and was never meant to.

The practical consequence is narrow and useful. A question about the balance is a broker-side question. A question about where a transfer stands right now belongs to the side that moved it. Mixing the two is the most common reason a simple matter gets asked in the wrong place and comes back without an answer.

What exists only on the holder's side

Some things were never sent anywhere at all. A password is one. So is a note about why a position was opened, a screenshot of a chart, a spreadsheet of results kept outside the platform, and any document copy that stayed on the desk. None of it is visible to the broker side, none of it is part of the account record, and none of it can be recovered from there — a forgotten password is reset, which produces a new one instead of returning the old.

This gives a single test for any has this been saved question. If the item was produced by an action taken inside the account, the broker side has a record of it. If it was produced by a hand outside the account, one copy exists and the holder is holding it.

Deciding, for any item, which side to ask

Name the item precisely: a balance figure, a transfer, a document copy, a private note.
Ask whether it was created by an action taken inside the account. If it was, the broker side carries a record of it.
Ask whether money changed hands to produce it. If it did, a second record exists on the side that moved the money.
Ask whether it was ever sent anywhere at all. If it was not, it exists in one copy, on the holder's own device.
Request the item from the side that created it, not from the side that merely displays it.
Compare the two records rather than merging them: they describe the same event from different positions, and that is the point of having both.

Those four questions settle most where do I get this cases before any message is sent.

Who has the answer to which question

Question	Side that can answer it
What is the balance right now	Broker side
Which positions closed last week	Broker side
Which type is written against this account	Broker side
Where a transfer stands at this moment	The side that executed it
Which reference a transfer carried	The side that executed it
Why a position was opened at all	The holder's own notes, nowhere else
What the password is	Nobody: it is reset, never read back

The split is not a rule of this site; it follows from which side created the record in the first place.

Frequently asked questions

Where does an account balance actually exist?

As a figure in the broker-side record of the account, recomputed from the log of deposits, closed positions and charges. It is read back through the account area or the platform, and it is the same figure wherever it is read.

If a statement file is lost, is the trade history lost with it?

No. A statement is generated from the closed-trade log at the moment it is requested, so it can be produced again. The log is the record; the file is only a copy of a view of it.

Why does the broker side not show where a transfer is right now?

Because the movement is executed by a different party, and the detailed record of it lives with that party. The account shows the request and the amount credited, which are the two points where the transfer touches the account.

Do the documents submitted at signup stay with the broker?

Copies of them do. The originals never leave the holder, which is why a request for a document is always a request to send another copy rather than to return the first one.

Can a forgotten password be read back from the account record?

No. Access is restored by resetting the password, which creates a new one. Retrieval of the old value is not one of the things the account record supports.

If two figures disagree, which record decides?

Neither on its own. The point of two separate records is that they are compared: the broker-side entry describes what reached the account, the other side describes what was sent, and the difference is where the question actually lives.

Is the account type stored with the account or with the platform?

With the account. The platform reads it and displays it, but the value belongs to the account record, which is why it looks the same in every terminal the account is opened in.

What does the word broker mean in practical terms for an account holder?

The party that keeps the record of the account and acts on it. Describing the company by what it holds, rather than by what it is, answers more day-to-day questions than any profile does.